Devaluation of ITIL Certifications?
One currently can become an ITIL Expert simply by watching video tapes… APMG, the ‘Accreditor’ allows for this new ‘innovative how-to’ experience of ‘learning’ how to analyze a given scenario and apply...
View ArticleThe ITSM Training Industry’s Answer…
With last month’s launch of the Accredited Training Council Trade Association (ATCTA), the ITSM industry has reached another milestone in its maturity process.
View ArticleRetirement of a Legend
On June 30th, 2010 the ITIL v2 Foundation exams will no longer be offered. Last year, the OGC decided on retiring the exams for this course by mid 2010. Worldwide, hundreds of thousands IT Service...
View ArticleQuality ITSM Assessments
The outcome of an ITSM assessment is only as good as the assessment itself, the assessor and the representation of the assessed organization. That’s three variables that can heavily influence the...
View ArticleFrameworks and Standards
The fact that we have so many frameworks is probably an indicator about IT’s state of (im)maturity. Organizations, commercial and non-commercial, feel the need to help the IT profession, some with...
View ArticleCombining ITIL with ISO 27002
In ITIL v2, the Information Security Management (ISM) best practices were described in a separate publication with 93 pages of guidance. In ITIL v3 this was reduced to just 8 pages. More is needed to...
View ArticleSchrödinger’s Cat
Once upon a time in a land far away, there lived a Nobel laureate physicist named Erwin Schrödinger. Now, we know that Erwin was pretty much a pragmatist, but we don’t really know anything about his...
View ArticleHall of ITSM Fame!
Very few statistics exist regarding the number of successful ITSM adoption efforts. The same can be said about the number of failed attempts. No surprise about the latter… No company will “advertise”...
View ArticleITSM in the Clouds!
Cloud Computing is not a tool you buy and install, it is a new approach to the delivery of IT services with a predominant focus on standards and processes. Sounds like ITSM?
View ArticleWhat is your ITSM Baseline?
Establishing a baseline for your IT Service Management (ITSM) based improvement is the second step of ITIL’s Continual Service Improvement Model, after you have determined your goals and objectives in...
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